The Consultant and the Millennial #37: Leading Younger vs. Older Millennials, Knowledge Transfer (Repost)


My Worst Customer Nearly Cannibalized My Entire Business.

The manager of the business would call me at odd times. If I didn’t pick up, he’d text me to call him ASAP. I’d run out of church or step out of a movie, only to get caught in a meandering conversation about nothing. No deadlines were set on these calls. No deliverables were landed on. The manager just assumed that the money that was being paid to my company included 24/7 access for a listening ear about projects that would never become reality.

And I allowed it.

I was new in business with a baby on the way, and I thought nothing could be worse than losing that contract.

There was one worse option. Keeping it.

Finish this post over at Medium.

#Throwback Check Out the Very First Episode!

Due to two episode files getting corrupted this week (ugh), here’s the very first episode of The Consultant and the Millennial, on why managing older vs. younger millennials is so different, and how to execute on knowledge transfer as baby boomers leave the workforce.

And don’t forget to subscribe on any major podcast platform and never miss an episode.

Here’s My Favorite New Business Podcast

Alexis Ohanion has every reason to be arrogant, if he wanted to. He co-founded Reddit, and now spends his days as a successful Venture Capitalist. And he’s married to tennis superstar Serena Williams. And he’s worth $150 million.

Rather than tech-bro-ing his way through life, Alexis is a suprisingly humble and insightful guy. His new podcast, Business Schooled, focuses on interviewing Gen X and Baby Boomer business owners. It’s a series of stories that major publications normally ignore, because they’re happening in Missouri and South Carolina rather than New York and San Francisco.

Check out Business Schooled. There’s a lot of great insights to dig into.

Oh Yeah, We Should Work Together

Websites. Social. SEO. Ads. Podcasting. 

So much opportunity. So many ways to get overwhelmed by it all. 

Let us help grow your customer base online, so you can focus on what you do best. 

The Consultant and the Millennial #36 Avoiding Disastrous & Costly Interview Mistakes.

As I stared blankly at the candidate across the desk, all I could think about was my throbbing head from caffeine withdrawal. A doctor had ordered me to cut off my seven-cup-a-day coffee habit, and I would soon find out that I wasn’t in the best frame of mine to make a significant decision.

In the moment, I had half a thought that maybe I should put the brakes on the whole thing.
But I had a team to manage. Deadlines to meet.

In a very out of character move, I just threw up my hands and just said “good enough” and hired a team member that I wasn’t sure on.

Within a year, that employee had been dismissed on ethical grounds.

"If half of your hires are a bad fit, there's $100,000-200,000 a year walking out the front door just in a small business. And usually nobody notices the bleeding." Haydn Shaw.

On this episode, we look at how the pendulum has swung from the trend of "impossible characteristics" to "going purely off of feel," and how to get the art and science of interviewing right. 

Don’t forget to subscribe via your favorite podcast player and never miss an episode.

Bonus: Combat PTSD &Modern Management

Sebastian Junger is not a “business author.” He’s best known for the nonfiction adventure books like The Perfect Storm (also a major motion pictures).

Sebastian’s latest book, Tribe, contains a chapter on how London citizens handled the relentless bombing by the Nazis. The effects were truly horrible. A single explosion could kill hundreds. The German forces specifically targeted residential areas alongside factories and military targets. The Nazis wanted to kill civilians in order to throw the country into chaos.


The opposite happened. Londoners pulled together like never before. Suicides and mental illness rates dropped dramatically. Crime all but disappeared. This kind of behavior is not a statistical outlier. People across time and culture tend to draw together and rise up when faced with a great challenge.

I highly recommend putting Tribe on your reading list for 2019. It will push you to ask yourself how (and if) you’re creating a workplace environment where a team comes together in unity to tackle a great challenge.

Essential Skill: Color Theory for Business

One of the things that drives me the most crazy is business leaders who think they should choose photos based on their favorite sports team, what color they like to wear or just at random.

Colors matter. Take 10 minutes to learn why in this excellent tutorial on the subject. And don’t miss the info-graphic below.

Need more help with your website, social media and/or digital marketing? Let’s talk.


The Consultant and the Millennial #28: Binge These (Fictional) Shows to Be Better at Business


Subscribe to The Consultant and the Millennial Podcast via iTunes or wherever you download audio and never miss an episode.

This week we encourage you to grab your remote as we discuss how Netflix and Chill can actually increase your business acumen.

If you want to understand a major shift in management and work culture over the past decade, you need to understand two shows: The Office (streaming on Netflix) and The Bold Type (streaming on Hulu).

These shows explore the management of Gen Xers (The Office) and the new must have management style of the Millennial (The Bold Type). Listen in as Seth and I examine the differences between these shows and what we are seeing in today’s work place.

Join The Consultant and the Millennial Facebook Group and grow alongside other leaders as we dive deeper into topics covered on the podcast! 

The Consultant and the Millennial #27 Feedback: Why Almost Every Boss is Bad At It.


Subscribe to The Consultant and the Millennial Podcast via iTunes or wherever you download audio and never miss an episode.

In this episode of the Consultant and the Millennial Haydn and Seth explore the good, the bad, and the ugly of feedback. Giving feedback is a skill that every manager can grow in. Many of us can pin-point encounters with receiving negative feedback in a badly delivered way but can come up with few examples of a stellar boss who gave it right. In this episode we cover the fundamentals that will help you become that example of how to kill at giving feedback to your employees. 

Join The Consultant and the Millennial Facebook Group and grow alongside other leaders as we dive deeper into topics covered on the podcast! 

#26 Why Twitter Sucks and Winning on Social Media in 2018


Download The Consultant and the Millennial Podcast via iTunes or wherever you subscribe to audio, or stream or watch on this page. 

Here's what people mean when they say "social media just doesn't work for our business."

Translation: "We hired somebody's 19 year old niece as an intern or freelancer, and had no idea how to manage the project, or if anything was happening. So we got frustrated and just bailed on the whole thing." 

Hey, I get it. As a business owner, few things frustrate me more than a project I tried out, but produced no results. Paying someone each month to take selfies and scroll through Snapchat, while producing nothing for your company would turn anybody off to the idea of social media. 

Most people I meet reside in the tension between knowing the social media efforts of their business are not on point, and the fear that they're just going to get ripped off again. 

Whether you handle social media yourself, delegate to a team member or hire outside help, you need to understand the art and the science that goes into producing measurable results for your bottom line. 

On this episode of The Consultant and the Millennial Podcast, my co-host Haydn Shaw* and I break down:

  • Why Twitter has become all but obselete for business use, and is a steaming pile of garbage that will destroy your time and deliver no profits in return 
  • The reason long-form writing is back on Facebook. 
  • The case for Instagram Stories being something you can't skip over as a business. 
  • Why you need to sign up for a Medium account ASAP, even if you've never heard of it. 
  • How to hire (or hire out) and more importantly, manage, social media for your company. 

*If you haven't checked out an episode yet, Haydn is a consultant who's worked with Microsoft, Hilton Hotels, Atlanta Falcons, NASA, and has trained over 30,000 managers in his lifetime. He's also hilarious. 



#25 Are Millennial Employees as Bad as Seth (A Millennial) Thinks

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Are Millennial Employees as bad as Seth (a Millennial) Thinks They Are?

*Download the Consultant and the Millennial Podcast from iTunes or wherever you subscribe to audio...or stream on this page. 

In this episode Haydn Shaw and I  down why there can be frustration in the hiring process with Millennials.

We put the power back in your hands to help you understand what you can do differnetly in the hiring process in order to find the right candidates, have better retention, and a better fit. 

In this episode we cover avoiding hiring pitfalls and to learn hiring keys; such as why knowing your style and approach as a manager and conveying the truth honestly during the hiring process can be your greatest step in improving the process.

The Consultant and the Millennial #11: Nonprofits & Family Businesses Are Similar--Here's how to Lead, Thrive and Create Change in Them

Most people don't put nonprofits and family businesses into the same catagory, but in reality the two kinds of organizations share much more in common than either does with working in a large corporation.

At some point in our careers, most of us will either A). work in one (or both) or B). volunteer with a nonprofit we value. 

This episode is how to navigate the unique cultures, overcome challenges and get stuff done. 

The Consultant and the Millennial #10: Networking for People Who Hate Networking

If you've ever felt uncomfortable in a room full of strangers...this is the episode about why you need to walk across the room, and how to connect with people you've never met before without being weird. 

Haydn finds random networking to be stressful because he's more comfortable when he has a role (speaker, consultant, etc.) 

If Tim Ferriss is right, and "your network is your net worth," then Seth's net worth is in the billions. He may be in the first year of managing a new company, but the people he can shoot a text to and get a response, from managers of platium artists to entrepenuers and multi-generational business owners with hundreds of millions of dollars in assets...the advice and rescources he has access to go much further than his current income shows. 

Much of that network was built off of "random" converesations. 

This episode is all about how to help those spontaneous conversations happen...because some of them will be life changing. 

The Consultant and the Millennial #9: Is "Millennial" a Bad Word in Business Now?

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A recent (and complicated) trend in business is for Millennials to demand that "the M word" no longer be used, as it's often associated with underperformance and the demand for constant affirmation. 

But if we don't understand the generational differences of our coworkers, managers and the teams we lead...things just break down more quickly. 

In this episode, Haydn and Seth take a look at how to lead, collaborate and win regardless of these new trends. 

The Consultant and the Millennial #7: #7 Management is not the Jr. Varsity Squad to Leadership's Varsity

In most companies, the CEO is paid many multiples of a manager's salary. 

Which is why Haydn says we treat leaders (defined as people who's to-do list can't be accomplished in a week) as the varsity squad, with managers (those executing the day-to-day operations) as jr. varsity. 

In this episode, Seth and Haydn break down: 

--why to be a manager

--what happens when someone moves up in a company without having to do the "blocking and tackling" of management

--what to do if you're good at leadership, but have to handle management first

--the one key behavior shared by almost all great managers

The Consultant and the Millennial #6: The Hyper Practical Guide to Leadership vs. Management

It may sound like a bad keynote at a conference you wish you had skipped, but there really is a difference between management and leadership.

Management is all about execution. Leadership is about steering the ship into the future. If you jump straight to leadership and skip management, you're always going to have holes in your stategy and execution.

In this episode, Seth Tower Hur and I discuss:

--why leaders have a to-do list they can't knock out in a week.

--the vital and symbiotic relationship between visionary leaders and highly detailed process people, and how they get under each others skin.

--why it's so essential to "look around corners" as a leader.

--what to do if you're in a family business where a family member has been promoted to leadership without management (or even regular employee) skills.

The Consultant and the Millennial #5: An "Elder Millennial" on Why Old School Business Process Still Matters

At 33, Adam Kail has started and run two successful companies successfully, while bucking nearly every millennial stereotype. He self-funded the ventures rather than finding a large investor check. The office doesn't have a slide or ping pong tables. And he operates on old school principals that might seem more at home with the WWII generation than with iPhone addicted twentysomethings. 

In this episode, Seth, Haydn and Adam discuss: 

--building a process based business, and why the boring stuff is what actually makes you money. 

--why putting metrics and measurements in place moves the manager out of the "judge, jury and executioner" role and in the seat of performance coach. 

--How he drastically improved the performance of a low ranked employee...and what he did with four others who were at the bottom of the barrel.

Find out about more Adam's company at 


Subscribe via iTunes or wherever you download audio. 

The Consultant and the Millennial #4: Beware of the Light Eaters

In episode three, we learned about the “change wave.” Like an earthquake in the ocean that creates a tsunami wave, it takes time for a change to “hit” and cause damage, chaos and confusion. Most people are surprised when things are actually harder six months after a major change like new leadership, a major market disruption or other “wave.”

In this episode, Haydn and Seth break down the six kind of reactions to change, from people who are waiting to see which way the wind will blow to “light eaters” who are actively out to cause destruction. 

The most important takeaway from this episode is who you need to be influencing in order to return calm, focus and productivity to the organization.


Subscribe via iTunes or wherever you download audio. 

The Consultant and the Millennial #3: Why Change is So Hard, and What to Do About It

Often when there's a change in leadership or another significant shift in an organization, there's a wave of excitment from some, and fear from others. Whatever the initial reaction, the other shoe tends to drop, usually about eight or nine months after the shift. 

Haydn calls this a "change wave." Like an earthquake in the ocean that reults in a tsunami, it takes time for the wave to build up momentum before it hits land and causes damage. 
In this episode, Haydn and Seth discuss how to anticipate the change wave, and how to work though the inevitable conflict and loss of productivity that accompany the wave hitting your organization. 

Subscribe via iTunes or wherever you download audio.